Privacy Policy

Privacy Policy

This Privacy Policy explains how Varnexulo collects, uses, discloses, and protects personal information when you visit varnexulo.com, place an order, contact us, or use our services.

Varnexulo is owned and operated by Hubei Chucheng Commercial Development Co., Ltd.

1. Business Information

Legal Company Name: Hubei Chucheng Commercial Development Co., Ltd.
Registered Address: Shop 102, No. 10 Xiao Jia Houjie, Jianghan District, Wuhan, Hubei Province, China
Customer Support Email: service@varnexulo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

2. Information We Collect

Depending on how you use our website, we may collect:

  • Name, email address, phone number, billing address, and shipping address
  • Order details, product selections, payment status, and customer service messages
  • Device type, browser type, IP address, approximate location, and website activity
  • Cookie, analytics, and marketing preference information
  • Information you voluntarily provide through reviews, forms, emails, or other communications

We do not request veterinary medical records for ordinary purchases.

3. How We Use Personal Information

We may use personal information to:

  • Process, fulfill, and ship orders
  • Communicate about orders, payments, shipping, returns, refunds, and customer service requests
  • Provide, maintain, and improve the website
  • Prevent fraud, abuse, unauthorized transactions, and security incidents
  • Send marketing communications where permitted
  • Analyze website usage and improve products and services
  • Comply with legal obligations and enforce our policies

4. How We Share Personal Information

We may share personal information with service providers that help us operate the store, including:

  • Shopify and ecommerce service providers
  • Payment processors
  • Shipping carriers
  • Fulfillment partners
  • Customer support providers
  • Email and marketing providers
  • Analytics providers
  • Fraud prevention and security services

These service providers may use personal information only to provide services for us or as otherwise permitted by law.

We may also disclose personal information when required by law, to protect rights and safety, investigate fraud or abuse, or complete a business transaction such as a merger, financing, or sale of assets.

We do not sell personal information for money.

5. Payment Information

Payments are processed by third-party payment providers.

We generally do not store complete payment card numbers or security codes on our own systems. Payment providers handle payment information under their own privacy policies and security procedures.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to:

  • Keep the website working
  • Remember preferences
  • Understand website traffic
  • Measure advertising performance
  • Improve website functionality
  • Provide relevant communications

You may manage cookies through your browser settings or available website controls. Disabling essential cookies may affect certain website functions, including checkout.

7. Data Retention

We retain personal information for as long as reasonably necessary for order processing, customer support, accounting, fraud prevention, legal compliance, dispute resolution, and the other purposes described in this policy.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of personal information
  • Information about how your information is used
  • Opt-out of certain marketing or targeted advertising activities

To submit a request, contact service@varnexulo.com.

We may request additional information to verify your identity and protect against unauthorized requests.

10. Children’s Privacy

The website is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information, contact us so that we can review and delete it where required by law.

11. International Processing

Varnexulo and its service providers may process personal information in countries different from the country where the information was collected.

We take reasonable steps to handle personal information in accordance with applicable laws and this Privacy Policy.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, services, or legal obligations change.

The updated version will be posted on this page. Your continued use of the website after an update means that you acknowledge the revised policy.

14. Contact

For privacy questions or privacy-related requests, contact:

Email: service@varnexulo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.