Shipping Policy
Shipping Policy
This Shipping Policy applies to purchases made through varnexulo.com (“Varnexulo”), an online pet products and pet toys store owned and operated by Hubei Chucheng Commercial Development Co., Ltd.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from delivery time. Orders may take longer to process during weekends, public holidays, promotional periods, or periods of unusually high order volume.
2. Shipping Fees
Orders of US$29 or more qualify for free standard shipping to all countries and regions.
For orders below US$29:
- Standard shipping: US$3.99
- Express shipping: US$5.99, when available
The final shipping options and estimated delivery times will be displayed at checkout.
3. Estimated Delivery Time
Standard delivery generally takes approximately 5–12 business days after dispatch.
Express delivery estimates may vary depending on the destination and carrier. The applicable estimate will be displayed at checkout when express shipping is available.
Delivery times are estimates and are not guaranteed delivery dates.
4. Shipping Availability
We offer shipping to all countries and regions where our shipping carriers provide service.
Shipping availability, delivery times, and available shipping methods may vary depending on the destination, local regulations, carrier coverage, and product availability.
5. Fulfillment Locations
Orders may be fulfilled from our own facilities or partner fulfillment facilities depending on inventory availability and the delivery destination.
6. Tracking Information
Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.
Tracking information may take 1–3 business days to begin showing movement after dispatch.
7. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If you need to update your address, contact us as soon as possible at service@varnexulo.com.
Address changes cannot be guaranteed after an order has been fulfilled or dispatched.
8. Delayed, Lost, Damaged, or Missing Packages
If your package is delayed, appears to be lost, arrives damaged, or contains missing items, contact service@varnexulo.com with your order number and relevant photos or delivery information.
We will review the issue with the carrier or fulfillment partner and provide an appropriate resolution based on the circumstances.
A tracking status marked “Delivered” does not automatically prevent us from reviewing a delivery issue.
9. Customs, Duties, and Taxes
Free shipping covers the applicable shipping cost only.
Customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination. Unless the checkout specifically states otherwise, these charges are the customer’s responsibility.
10. Contact
Email: service@varnexulo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.